Customer Service

Below is a collection of some of our most frequently asked order questions:

If you need specialized assistance or further information, please use our contact us page for professional, courteous customer service.

 

sugiebabyvaluebanner.png

Orders over $50 ship for free.

At Sugie Baby, we take pride in providing “top notch" boutique style service. When your package arrives, your purchases will be wrapped in tissue, sealed with a foil emblem, encased in bubble wrap, and placed in a double tapped box to provide an attractive and protected means of transporting your order. Orders under $50 receive $4.95 shipping. Orders over $50 receive FREE Standard Shipping to the 48 continuous United States.


 

Frequently Asked Questions

 

What method of shipping will you use?

Standard shipping in the lower 48 states is provided by USPS Priority Mail or UPS ground service free of charge on orders over $50 and at the reasonable rate of $4.95 for all other orders. All orders are shipped from our facility in Muscle Shoals, Alabama.

For questions regarding the status of your order, you may email our Customer Care representatives at orders@SugieBaby.com  For fastest service, please provide your order number when making inquiries.


 

Do you accept international orders?

 
We're sorry, SugieBaby.com is currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.


 

How can I track my package once it has been shipped?

We will email you your tracking number along with instructions on how to track your package once your order has shipped.


 

Is it safe to use my credit card?

Yes. When you submit any personal information (name, address, and credit card) during checkout, the data is encrypted and sent over a secure connection to our website server. At Sugie Baby, we understand how important security is to you. When you place an order at Sugie Baby online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software.


 

Does anyone else see the information that I provide to SugieBaby.com?

We respect your privacy. The information you provide will not be given to any third party without your express consent.


 

How do I return an item?

If you wish to return an item purchased through SugieBaby.com, please follow the steps below. Simply return within 30 days.


1) Pack the items carefully to avoid damage in transit.

2) Please write the reason for your return on the back of the invoice (enclosed in your original order) and place it inside the return package. If you are returning a gift, please write “Gift Return” on the back of the invoice.

3) Please address your return package to:

Sugie Baby
Returns Department
120 Commerce Street
Muscle Shoals AL 35661

4) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).

 

We're sorry, return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found in the section “Damaged Items”

Your return request will be processed promptly.
• Returns are processed within 1-2 business days of receipt.
• An email will be sent to confirm the receipt and processing of your return request.

Please note: Only products purchased on SugieBaby.com may be returned for refund. Only new (unworn and unused) items in their original packaging may be returned. Shipping charges will be applied to an order that qualified for free shipping, if the returned items cause the order to fall below the $50 free shipping threshold. 

If you have questions about returns, please contact us via email at orders@SugieBaby.com.


 

Satisfaction Guarantee

If for any reason you are not completely satisfied with your Sugie Baby purchase, simply return the unused product and we will be happy to remit your account for the full amount of the purchase.

Save

Save

Save

Save

Save